Refund policy

Returns
Our generous policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you took advantage of our Free Shipping on orders over $150.00 order and return a partial order or whole order and fall below the $150.00 we will refund you the product less the $13.99 +tax on the Flat Fee Freight Charge you would have normally been charged.

Non-returnable items:
Custom made Team Wear
Gift Cards 
Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. We will refund you to the method you used at time of purchase.
If you’ve done all of this and you still have not received your refund yet, please contact us at
mike@takedowndistribution.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mike@takedowndistribution.com . You must have an email reply from us before returning the item to us. The original order number on a piece of paper inside the shipment would be appreciated.

Please - articles must be in original packages - do not send shoes boxes with return labels and tape all over them.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to: 

Takedown Distribution PO Box 35027 RPO Grand Marais  , Windsor ON  N9E4V7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank You
Takedown Distribution